New protocols introduced by the financial authorities with regards to online card payments are causing a higher level of card failures than normal. This is particularly affecting our overseas members.
These protocols require card providers’ banks to verify the transaction and, in some cases, seek additional checks in the form of a passcode sent by your card provider or other verification means. It is a control that is set to become universal so your card provider should be informing you of the steps you need to take to negate these problems.
If you experience a card payment failure, you should first contact your bank to check if additional steps are required as part of the 3D Secure protocol. Once you have spoken to your bank and received guidance, you can attempt to make payment again.
Please ensure the following to assist with successful online payment:
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you have a strong internet connection
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that you keep your browser/page open throughout the process to avoid the payment transfer failing (it takes a long time in some cases for the process to complete)
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that the credit/debit card used has your personal authority and necessary access to authentication requirements associated with the card.
If you continue to experience difficulties, please contact the College and we will try and assist you in any way we can.