Service Standards

Message from the Chief Executive

The Royal College of Pathologists is committed to providing a courteous, professional and helpful experience for all our members and stakeholders.

We have listed a set of standards you should expect from us when you contact us. 

As a College, our aim is to meet the standards we have set out below wherever possible. We also welcome feedback on where we could improve. If you have any feedback regarding contacting the College, please email us at [email protected]. 

Daniel Ross
Chief Executive 
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When you telephone us

• When you telephone us we will aim to answer your call as promptly as possible.
• Your call will usually be answered by a member of staff who will identify themselves by name and department. 
• In the rare event when it is not possible to answer your call in person, we will use voicemail, which will include information about how quickly we will be able to respond to your enquiry.

When you email or write to us

• We aim to respond to you as quickly as possible and normally within two working days.
• If we are unable to respond to your enquiry in this timescale, we will advise you of this with a date of when we can provide a full response.
• If there is any delay in our response, we will keep you informed.

When you visit us

• When you visit us we will be able to offer the best service if you pre-arrange your meeting.
• If you are visiting the College without a pre-arranged meeting and you would like to talk to a member of staff please call the switchboard on 020 7451 6700 and they will do their best to arrange for someone to meet you.